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If you have a simple question, you might find the answer in our Frequently Asked Questions section below.
Can’t find the answer you’re looking for? Submit a question or give us a call.
- Schedule DVR recordings online
- How do I program my remote?
- Digital Cable Instruction Manuals
- On-screen Guide Usage
- How do I control live TV?
- Record a Program on DVR
- Setup List of Favorite Channels
- How do I manage my recordings?
- How do I order Pay Per View?
- How do I customize my settings?
- How do I set parental controls?
- Caller ID List Through TV
- Voice Mail Message on TV
- How does the Weather App work?
- What is the What's Hot App?
- Get Out of Program Guide
- Cost of Remote?
- How to Unfreeze Picture
- Channel "Unavailable"?
- No Programming on TV
- How do I use Video On Demand?
Schedule DVR recordings online
Yes. You can manage your Digital Cable TV services from your computer or mobile devices.
IMPORTANT: Before you begin, you need to call our office to receive your login information. Dial 611 from any phone with Alliance service or call 605-594-3411.
- Option 1. DVR Web Portal on your computer. Click here for instructions on using the portal.
- Option 2. MyTVs App on your mobile devices. Click here for instructions on using the app.
How do I program my remote?
Review the manuals below. If you still need help, don’t hesitate to give us a call.
Small Button Remote Control Manual
Large Button Remote Control Manual
You can also click here to find the brand codes.
Digital Cable Instruction Manuals
- Digital Cable TV Users Guide
- Small Button Remote Control Manual
- Large Button Remote Control Manual
- DVR Web Portal User Guide (for scheduling recordings online using your computer)
- MyTVs App User Guide (for scheduling recordings online using your smartphone)
Hit the exit button located in the middle of your remote.
We will replace remotes with normal wear and tear at no cost. Otherwise, a new remote costs $15. Call our office or stop by to pick one up.
Unplug your DVR or set-top box for about two minutes and then plug it back in.
Also, if you have another television that is not connected to a DVR or set-top box, you can check if that particular channel is experiencing problems on that television, too. If the problem is occurring on both televisions, either the programmers or Alliance Communications is experiencing trouble.
Unplug your DVR or set-top box for about two minutes and then plug it back in.
Also, if you have another television that is not connected to a DVR or set-top box, you can check if that particular channel is experiencing problems on that television, too. If the problem is occurring on both televisions, either the programmers or Alliance Communications is experiencing trouble.
Suggestion 1
Make sure your television is turned to the correct input, which will be HDMI 1, Component or Channel 3 or 4, depending on the type of television you have. Newer televisions usually use HDMI or Component inputs. Televisions more than five years old may use Channel 3 or 4.
To change inputs:
On your remote, press the TV button located on the top left, and then press the input button located on the bottom left. Keep pressing the input button until the picture appears. Then press the STB button.
Suggestion 2
Your set-top box or DVR might not be in sync with your television. Make sure both your set-top/DVR and your television are turned on.
1. Just press the On Demand button on your remote. The Library Main Screen will appear. Select the Library you’re interested in exploring.
2. Select the movie you’d like to watch. The movie title, price, rental period, description, rating and length will be shown.
3. To preview a trailer for the movie, select the Preview button. To watch the movie, press the Rent button.
4. The purchase information screen will appear containing the event’s title and price. The purchase screen also will allow you to share the event with the rest of your Whole Home Group. Enter your Purchase Pin and select the Rent button. The default PIN is 0000 until you change it.
5. Your movie should begin playing immediately.
The charge for your On Demand movie rental will appear on your next Alliance bill.
If you have questions or need help, dial 611 from any phone with Alliance service or call 605-582-6311 from your cell phone.
What more instructions? Click here.